frequently-asked-questions

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Planning a vacation to Morocco is exciting, but you probably have a lot of questions and maybe some concerns. We want you to be prepared and have all the facts to have a carefree trip.

Below you will find detailed information about our company, expeditions, ecotourism, tourist logistics, local culture, currency, and documentation.

If you have any other questions, contact us, so that we can organize your Moroccan adventure!

FAQs: COVID-19

Is Desert Morocco open for business?

Yes we are open for business! While our offices remain closed due to the pandemic, we are working remotely and actively booking tours.

Are Morocco borders open for international travel?

As of February 7, 2022, the borders in Morocco open for international travellers. The state of emergency remains in place and is currently scheduled to be lifted or extended on February 28, 2022. The state of emergency allows The Kingdom to take exceptional measures against COVID, such as:

  • Restricted travel to and from certain locations based on the prevalence of COVID-19 within these locations
  • Health screening on arrival, including temperature check and another random testing
  • Presentation of a Covid vaccine pass; you may be asked for your pass to enter public facilities
  • Police enforced curfews
  • Limitations on group gatherings
  • Early, partial, or total closure of restaurants, cafes, beaches, hammams and other public places in select locations
  • Personal distancing and other hygiene practices, including a mask wearing mandate

Be aware that Moroccan regional or local authorities may put into place (sometimes with little notice) travel or other restrictions aimed at stopping the spread of COVID-19.

We are waiting on entry requirements to be released.

Every passenger entering Morocco must present a Public Health Passenger Form – Coronavirus, available at www.onda.ma/form.php. Passengers must list 2 telephone numbers allowing Moroccan authorities to locate the passenger, if necessary, within 10 days of arrival in Morocco.

Due to the constantly evolving nature of the pandemic. do not rely on this information and contact your local Moroccan embassy or airline for current information prior to travel.

Can I travel anywhere in Morocco?

The Kingdom-issued state of emergency remains in place until at least February 28, 2022.

The state of emergency allows The Kingdom to take exceptional measures against COVID, such as:

  • Restricted travel to and from certain location based on the prevalence of COVID within these locations.
  • Nightly curfews .
  • Limitations on group gatherings, public transportation, restaurants, cafes, and public swimming pools .
  • Limitations on hotels and other tourism establishments at 75%
  • Personal distancing, masking, temperature taking, and other hygiene practices.

Please contact your local Moroccan embassy for current information prior to travel.

Contact us  with concerns or for additional information.

Is it safe to travel in Morocco?

It was announced on July 11, 2021, that Morocco ranked 24th in Global Finance’s “World’s Safest Countries 2021” list, outperforming other North African countries. The news outlet ranks the world’s safest countries based on three “fundamental factors,” namely, war and peace, personal security, and natural disaster risk — which includes various problems that arose with the emergence of COVID-19. There is little gun violence in Morocco due to gun control measures. As Morocco experiences some of the same criminal activity found in other major countries, we advise you to take precautions as you normally would for travel in a foreign country.

What measures does Desert Morocco utilize regarding COVID-19??

We have implemented certain measures to protect clients and staff from COVID-19, based on the procedures  mandated by the Kingdom of Morocco, local jurisdictions and generally accepted best practices at the time of your tour, and the status of the pandemic at the time of travel. These measures are not meant to be overly burdensome but rather as protection measures.

These include but are not limited to:

  • Practicing personal distancing to the extent possible
  • Our drivers and guides have received at least the initial dose of the vaccines available in Morocco
  • Our drivers and guides will wear masks and clients will be required to do the same, as appropriate
  • Temperature checking of clients on arrival (this may be performed at the airport), at our office, and during the tour, and testing, if the health of the client is in question
  • Our vehicles will be disinfected with disinfectant or a bleach solution, depending on what is available, before and after each tour
  • Our vehicles will rest for a minimum period of 24 hours between tours
  • A questionnaire may be required of all clients relative to coronavirus upon arrival, and clients may be denied participation based on responses
  • Evidence of current medical insurance

Can I cancel my confirmed tour due to COVID-19 concerns or issues?

We understand that this is a trying time for everyone and that none of us can predict what will happen tomorrow let alone next month and onward. Many COVID-19 related concerns can impact your travel and we want to work with you as best we can. We encourage you to carefully consider whether this is an appropriate time for you to travel to Morocco.

If you have a confirmed tour and you need to cancel due to COVID-19, please contact us as soon as possible at Info@desertmorocco.org. We will do our best to present options to you that are reasonable for both you, our suppliers, and Desert Morocco. These options may include rescheduling your tour for a later date, or canceling your tour and receiving a voucher for future travel.

Can Desert Morocco cancel my confirmed tour?

It is possible that we may need to cancel your confirmed tour due to COVID-19 reasons, if for instance, Morocco’s borders are open now. If we cancel your tour, you will have the options of us refunding any deposit that we have received from you (less any fees that we have incurred), or rescheduling your tour to a later date.

Is it safe to travel right now?

Although there’s always a risk while travelling during these unprecedented times, we’ve been working with our partners for decades and carefully vetting on-trip standards to ensure your health and safety is their number one priority. With restrictions still in place, many of our travellers have been delighted to experience new destinations without the crowds. From desert camp glamping to private guesthous’s to faraway nature places with no one else in sight, we offer a wide range of experiences that’ll have you away from the crowds and feeling safe throughout your journey.

FAQs: General

What is included in my tour?

Our standard tours include:

  • Transport by 4×4, minivan and/or minibus, driver, tolls and gasoline
  • Accommodations
  • Meals: half board (breakfast and dinner each day, except arrival and departur days)
  • Camel treks
  • Taxes

Our custom tours include enhanced services which are reflected in your tour itinerary.

What is not included?

Our standard tours do not include:

  • Guides
  • Beverages (water, soda, coffee, tea and alcoholic)
  • Entry fees for attractions
  • Airfare
  • VISA fees
  • Gratuities for our drivers, guides, and lodging staff

Our custom tours include enhanced services which are reflected in your tour itinerary.

What are the routes of the tours?

To see the list of our standard tours, Discovery All Our travel ideas page. We also offer customized tours according to your desires and needs.

What happens if I want to change my itinerary?

We want you to get everything you hope for from your tour, but if a change should happen at the last minute, rest assured, it is usually not difficult to change your itinerary even shortly before your arrival. However, for lodging, last minute changes are difficult and depend on availability, especially during high season. If you want to change your itinerary before arriving, contact us for options.

What kind of clothes should I bring?

Regarding clothing, our suggestion is conservative. You can dress however you like especially in the larger cities, but our suggestions are geared to make you fit in and show respect to the locals.

The best dress is in layers, cotton or other fabric that is lightweight and absorbs perspiration. A light jacket, sweater or wrap is recommended at all times, except the hottest of summer months. Ladies do not need to wear a scarf however you will show respect in the small villages (and at your homestay events) if you cover your head with a light scarf.

Good walking shoes and or sandals with an ankle strap are also necessary, especially in the desert.

We can also provide you with other suggestions specific to your tour.

What about the sun?

As they say here, Morocco  is a cold country with a very hot sun. Morocco enjoys an average of 360 days of sunshine a year. In the desert, you are subject not only to the rays of the sun coming from above, but also from below, because they are reflected off of the sand. Sunburn and heatstroke are common problems in the desert, for those who are not prepared. Bring good anti-UV sunglasses, sunscreen with high protection index (50-70 SPF is recommended), head covering, and a good water bottle.

What type of food is served during the tour?

Our tours usually include half-board (breakfast and dinner) and sometimes full-board (3 meals) per day and are noted in your itinerary. Meals are prepared by local chefs and served in the traditional Moroccan way. Please let us know in advance if you have specific dietary needs, such as vegetarian or gluten free.

When is my tour confirmed?

As soon as we receive your deposit, your tour is confirmed and we begin making arrangements for lodging, drivers, and other aspects of your tour.

How do I get to you?

Our drivers can pick you up at your airport of arrival in Morocco. We can also pick you up at other locations throughout Morocco or your lodging facility. Our driver will accompany you throughout your visit.

What kind of luggage should I bring?

It’s best for you to travel with 1 main suitcase, if possible  (group tours are limited to 1 piece of luggage per person). For the desert, we recommend that you also bring a carry on travel bag or a light backpack which is the one you will take with you to the desert camp. Your main suitcase will be securely stored while you are at the camp. In addition, a small daypack to use during your tour is recommended for items you want to carry easily (camera, sunscreen, water, money, etc.).

Can you also book my hotel?

Yes! We have specific lodging partners that we use depending on the quality of the accommodation and price included in your tour. If you would like a specific lodging facility, please inform us before confirming your tour. Lodging price is based on a double room with 1 double bed or 2 twin beds, a private bathroom, and breakfast (dinner may also be included as noted in your itinerary).

What other items should I plan for?

  • Travel sickness medication if you are suseptible
  • Proof of personal medical insurance
  • Quick cleaning wipes and dry shampoo for desert treks
  • Insect repellent if you are sensitive to bites
  • Band-Aids or moleskin for foot blisters
  • A good diarrhea medicine, just in case
  • An adapter for electrical outlets (identical to Europe)
  • Portable phone charger

What are the payment methods?

We accept payment by bank transfers, or a express company transfers. Your deposit must be received by us at least 30 days in advance of your tour start date. The balance will be due at the beginning of your tour. If you book your tour 30 days or less before the start date, full payment is due upon booking. Also we accept PayPal, we prefer cash payment in Moroccan dirhams.

May I cancel my tour?

We understand that sometimes things happen that might prevent you from attending your tour and we want to work with you in the best way possible.

Your tour is only confirmed upon our receipt of your deposit. Once we receive your deposit, you can cancel more than 30 days before the start date of your tour and we will refund your full deposit, less any costs we have already incurred. If you cancel your tour 30 days or less from the start of your tour, we will refund half of your deposit less the costs we have already incurred. If you cancel your tour 7 days or less from the start of your tour or do not show up for your tour, your deposit is nonrefundable.

If you have special circumstances that require you to cancel your tour, we will work with you in good faith on available options.